Senior SAP AMS without big-vendor waste.
Flexible ECC and S/4HANA support for lean SAP teams. Pay for real work. Get senior coverage. Keep every fix accountable through SLA reporting and warranty.
Book your 30-min AMS Fit Check
Smart-cost SAP AMS is not cheap SAP AMS.
Traditional AMS was built around vendor comfort — fixed seats, idle billing, long lock-in, slow escalation. We reset the model on seven dimensions. Every one is designed for lean SAP teams that need senior coverage without a bloated retained bench.
Pay only when work happens
Senior shared SAP pool
Flexible demand model
SLA transparency
Warranty on fixes
12-month rolling, exit-friendly
Audit-ready evidence
Executive podcast series
Hear the AMS reset thinking in the advisors' own words.
Hosted by Sanketh Kandlikar. Subscribe: @SankethKandlikar
Series 01 — Phase 0, AMS & Net-Zero OPEX
Series 02 — Phase 0 to AMS Evolution
Series 03 — AMS & Cost Optimization
The bench behind the AMS reset
Meet the WorldITCOE + EMC team
Named advisors and delivery leads. One accountable thread across UK, EMEA, ANZ, NAM, and India. See full bios at services.worlditcoe.com/team.
Questions we get about the Smart-Cost AMS model
Traditional AMS uses fixed seats, minimums, and idle-time billing — you pay for capacity whether or not tickets need it. Our model is a shared senior SAP pool used when work happens, with 12-month rolling commercials and clean exit terms.
Both. The model is designed for lean SAP teams — typically mid-market SAP customers running ECC or S/4HANA in production who need senior coverage without carrying a full retained bench. Enterprise customers at renewal often adopt it for the commercial reset.
Every ticket is logged, categorized by effort band, and billed against actual work performed. There's no idle-time charge, no seat-warming pass-through, and no minimum floor above realistic support demand. Full commercial detail is captured in the SOW.
Every closed ticket carries a warranty window. If the same defect regresses within that window, it's re-worked at no extra charge. That warranty is written into the SOW so it holds even under staffing changes.
Response time, resolution time, ticket aging, re-open rate, and throughput — reported quarterly, benchmarked against your baseline. Available as an open-book report on request.
SOX-relevant tickets are worked by senior SAP resources with audit-ready evidence — ticket notes, approvals, fix record, regression-test evidence. We support SOX-aligned documentation. We don't guarantee external audit outcomes — that stays with your auditor.
WorldITCOE is the prime advisor and commercial architect. Elliott Moss Consulting is our strategic SAP AMS delivery partner. Together we deliver the shared senior pool, the SLA + warranty framework, and the accountable ticket evidence.
The AMS coverage picture
One senior pool. Every SAP touchpoint covered.
Tickets flow from every module of your SAP landscape into one accountable pool — sized to real demand, not vendor-comfort minimums.
Every ticket accountable. Every fix warranted. Every hour billed against real work.
One shared senior pool — scaled to real demand.
Book a 30-min SAP AMS Fit Check
We benchmark your current AMS spend, fixed capacity, and ticket load against a smart-cost operating model. No pitch. No commitment.
Book your AMS Fit Check