WorldITCOE × Elliott Moss Consulting · Socio estratégico SAP AMS

SAP AMS senior sin desperdicio de los grandes proveedores.

Soporte ECC y S/4HANA flexible para equipos SAP ágiles. Pague por el trabajo real. Obtenga cobertura senior. Mantenga cada arreglo responsable a través de informes SLA y garantía.

Pagar solo cuando hay trabajo

Cobertura SAP dirigida por seniors

Garantía sobre cada arreglo

Reserve su AMS Fit Check de 30 min

The seven promises

Smart-cost SAP AMS is not cheap SAP AMS.

Traditional AMS was built around vendor comfort — fixed seats, idle billing, long lock-in, slow escalation. We reset the model on seven dimensions. Every one is designed for lean SAP teams that need senior coverage without a bloated retained bench.

Pay only when work happens

No idle-time billing. No seat-warming model. Every hour we bill is an hour we worked on your tickets.

Senior shared SAP pool

Experienced SAP resources for functional, technical, and SOX-relevant tickets. Quality coverage without a bloated full-time team.

Flexible demand model

Scale up for cutovers, audits, integrations, and backlog events. Scale down during steady state. Your bill moves with demand, not vendor comfort.

SLA transparency

Simple, quarterly reporting on response, resolution, aging, ticket re-open rate, and throughput. Benchmarked against your current baseline.

Warranty on fixes

Regressions inside the agreed window are re-worked at no extra charge. Resolved should mean resolved.

12-month rolling, exit-friendly

No multi-year lock-in. No auto-renew traps. Clean commercial terms subject to SOW. You keep the leverage every year.

Audit-ready evidence

Ticket notes, approvals, fix record, and regression-test evidence — documented for SOX-aligned control discipline. Auditor sign-off stays with your auditor.

FAQ

Questions we get about the Smart-Cost AMS model

How is this different from a traditional SAP AMS contract?

Traditional AMS uses fixed seats, minimums, and idle-time billing — you pay for capacity whether or not tickets need it. Our model is a shared senior SAP pool used when work happens, with 12-month rolling commercials and clean exit terms.

Do you work with mid-size SAP customers, or only large enterprises?

Both. The model is designed for lean SAP teams — typically mid-market SAP customers running ECC or S/4HANA in production who need senior coverage without carrying a full retained bench. Enterprise customers at renewal often adopt it for the commercial reset.

What does 'pay only when work happens' actually mean commercially?

Every ticket is logged, categorized by effort band, and billed against actual work performed. There's no idle-time charge, no seat-warming pass-through, and no minimum floor above realistic support demand. Full commercial detail is captured in the SOW.

How does the warranty on fixes work?

Every closed ticket carries a warranty window. If the same defect regresses within that window, it's re-worked at no extra charge. That warranty is written into the SOW so it holds even under staffing changes.

What's included in the SLA reporting?

Response time, resolution time, ticket aging, re-open rate, and throughput — reported quarterly, benchmarked against your baseline. Available as an open-book report on request.

How do you handle SOX-relevant changes?

SOX-relevant tickets are worked by senior SAP resources with audit-ready evidence — ticket notes, approvals, fix record, regression-test evidence. We support SOX-aligned documentation. We don't guarantee external audit outcomes — that stays with your auditor.

Who is WorldITCOE and Elliott Moss Consulting in this engagement?

WorldITCOE is the prime advisor and commercial architect. Elliott Moss Consulting is our strategic SAP AMS delivery partner. Together we deliver the shared senior pool, the SLA + warranty framework, and the accountable ticket evidence.